Zultys - Android App
Installation
![](https://wiki.topsoffice.ca/content/images/2023/09/android.png)
Usage
Logging In
- Open the mobile app, and you will be prompted with a login screen.
- Enter your login name. (typically your extension)
- Enter your password. (this would be provided during installation, contact us to have it reset)
- Enter the server address / hostname. (usually something like COMPANY.cloud.topsoffice.ca)
![](https://wiki.topsoffice.ca/content/images/2023/11/image-3.png)
Logging Out
- Click the settings icon in the top right of the screen.
- Clock Logout.
![](https://wiki.topsoffice.ca/content/images/2023/11/2-4.png)
![](https://wiki.topsoffice.ca/content/images/2023/11/3-2.png)
Call Control
Placing a Call
Navigate to the Dial screen, enter a phone number or extension, and then press the green call button to initiate the call.
![](https://wiki.topsoffice.ca/content/images/2023/11/4.png)
Answering a Call
Swipe right to answer or swipe left to decline.
![](https://wiki.topsoffice.ca/content/images/2023/11/5.png)
If you are already using the phone, press Answer in the popup that appears at the top of the screen.
Ending a Call
Press the red End Call button.
![](https://wiki.topsoffice.ca/content/images/2023/11/6-1.png)
Blind Transfer
A Blind Transfer is when you transfer the phone call to another user without speaking to the destination party first.
- Press the Transfer Icon
- Dial an extension, or select an entry from the address book.
- Press the B Transfer icon to complete the transfer
![](https://wiki.topsoffice.ca/content/images/2023/11/7.png)
![](https://wiki.topsoffice.ca/content/images/2023/11/8-1.png)
Attended Transfer
- Press the Add Call icon
- Dial an extension, or select an entry from the address book.
- Press Send (the first call is placed on hold).
- After consultation, press more beside either call
- Press Transfer To [number].
![](https://wiki.topsoffice.ca/content/images/2023/11/9-1.png)
![](https://wiki.topsoffice.ca/content/images/2023/11/10-1.png)
![](https://wiki.topsoffice.ca/content/images/2023/11/11-1.png)
Transfer to Voicemail
- Press the Transfer icon
- Dial *86 + [extension number]
- Press the B Transfer icon
![](https://wiki.topsoffice.ca/content/images/2023/11/7-1.png)
![](https://wiki.topsoffice.ca/content/images/2023/11/12.png)
Hold
Press the Hold icon
To retrieve the call, press Hold icon again
![](https://wiki.topsoffice.ca/content/images/2023/11/13-1.png)
Park / Pickup
Press the Park icon to park the call
To retrieve the parked call, navigate to the Park window and press the Pickup icon
![](https://wiki.topsoffice.ca/content/images/2023/11/14.png)
![](https://wiki.topsoffice.ca/content/images/2023/11/15.png)
Conferencing
3 Party Conference
- During an active call, press the Add Call icon
- Dial an extension, or select an entry from the address book.
- Press Send (first call is placed on hold
- Once the second call is answered, press the Conference button
- Select the first call to add it to the conference.
- Press Done
![](https://wiki.topsoffice.ca/content/images/2023/11/9-1.png)
![](https://wiki.topsoffice.ca/content/images/2023/11/10-1.png)
![](https://wiki.topsoffice.ca/content/images/2023/11/16.png)
![](https://wiki.topsoffice.ca/content/images/2023/11/17.png)
Instant Conference
There are typically 4 instant conference extension on the system: 195,196,197,198
- Dial one of these extension and press Send
- Instruct any number of other users to dial the same extension
- You will automatically be conferenced together
If you are alone in the conference, you will hear Music on Hold
Voicemail
When you receive a new voicemail, it is displayed on the voicemail screen.
To listen to it, you need to do the following:
- Click the Voicemail tab
- Click the desired mailbox to view the appropriate message.
(This only applied if you are provided access to group mailboxes) - Click the new voicemail
- You may select various options for the voicemail message itself. (speaker, forward, play, reply (internally), or call directly.)
![](https://wiki.topsoffice.ca/content/images/2023/11/G1.png)
![](https://wiki.topsoffice.ca/content/images/2023/11/V3.png)
![](https://wiki.topsoffice.ca/content/images/2023/11/V4.png)
Manage Greetings
To manage your voicemail greetings, you need to do the following:
- Click the Voicemail tab.
- Click on My Voicemail.
- Click the Greetings Icon.
- Select a recording (1-4).
- Hit the Microphone button to start recording the greeting.
- Hit the Stop button to stop the recording.
- Select Greeting settings.
- Click Upload.
- Enable the Green Checkmark to set the greeting as the active greeting.
![](https://wiki.topsoffice.ca/content/images/2023/11/G1.png)
![](https://wiki.topsoffice.ca/content/images/2023/11/G2.png)
![](https://wiki.topsoffice.ca/content/images/2023/11/G3.png)
![](https://wiki.topsoffice.ca/content/images/2023/11/G4.png)
![](https://wiki.topsoffice.ca/content/images/2023/11/G5.png)
![](https://wiki.topsoffice.ca/content/images/2023/11/G6.png)
Press (Play Icon) to list to a greeting
Press (Record Icon) to record a greeting
Press (Trash Icon) to delete a greeting
Call Groups
To receive incoming group calls for specific groups, you must enable agent roles.
- Navigate to Settings
- Click Call Group Settings
- Enable the Enable Agent Roles
- As soon as agent roles are enabled, you will then see the Role Selection window. In the Role Selection window, select the group(s) you would like to login to.
- Press OK
You can also access the Role Selection window from the Group Presence screen
![](https://wiki.topsoffice.ca/content/images/2023/11/21-1.png)
![](https://wiki.topsoffice.ca/content/images/2023/11/22.png)
![](https://wiki.topsoffice.ca/content/images/2023/11/23.png)
![](https://wiki.topsoffice.ca/content/images/2023/11/24-1.png)
Presence
User Presence allows you to change your status and type a customized note for other users on the system to see.
- Press on your name at the top of the screen.
- Select the Status you would like to display to others.
You may also type a custom note at the top to go alongside the status.
![](https://wiki.topsoffice.ca/content/images/2023/11/20.png)
![](https://wiki.topsoffice.ca/content/images/2023/11/18-1.png)
![](https://wiki.topsoffice.ca/content/images/2023/11/19.png)