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TOC - Mobile User Guide

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TOC - Mobile User Guide

Introduction

The TOPS Office Communicator mobile app (Communicator GO) enables users to make and receive phone calls through their company phone number, send and receive chat and SMS messages, and manage their voicemail from virtually anywhere.

Where to Download

Android App

iPhone App

How to Log In

There are three ways to log into the TOPS Office Communicator mobile app:

Microsoft Single Sign-on (SSO)

  1. At the login screen, click on SSO Login.
  2. When prompted for the host address, enter:
toc.tops.tel
  1. Under SSO Login options, select Sign in with Microsoft.
  2. Enter your office email and Microsoft password if prompted.

Scan a QR Code

You can generate a QR code with your login credentials through the TOC desktop app:

  1. Open the desktop app and click on the vertical ellipsis on the navigation bar, and then select Show Login QR Code.
  2. Open the mobile app and press Scan QR on the login screen.

Enter Credentials Manually

If your TOPS Office Communicator welcome email instructed you to sign in with a password, enter your email address, password and the host address in the respective fields.

Dark Theme

You can change the appearance of the app between light and dark:

  1. Click on the horizontal lines in the top left corner
  2. Click on settings
  3. Click on Theme
  4. Select Light or Dark

Callback Mode

Inadequate WiFi or cellular data signal can cause phone calls to sound staticky, robotic, or they can drop entirely. If you are in an area with poor signal coverage and you experience this issue, you can often resolve it by using Callback mode:

Set up Callback

  1. Click on the horizontal lines in the top left corner of the app
  2. Click on settings
  3. Go to My phone numbers
  4. Press the + sign at the bottom and input your cellphone number

Enable Callback

  1. Click on the Dashboard icon in the navigation bar
  2. Click anywhere inside the Callback square to bring up the callback menu
  3. In the Callback menu, check off your cellphone number and enable Force Callback

How it works

  1. You initiate an outbound call to any destination within the app.
  2. The system calls your cellphone number and you must answer it to complete the call.
Don't worry - your mobile number is never displayed to the caller even when Callback is turned on.

Call Control

Placing a call

  1. Press the Phone icon
  2. Enter a phone or extension number
  3. Press the green Send button

Ending a call

  1. Press the red End Call button

Answering a call

  1. Press the Answer button

Switching Devices

You can move an active call between any of your devices:

  1. While on an active call, press Options
  2. Press Switch device
  3. Select the device you would like to move the call to
💡
If you experience poor audio quality in a phone call, moving the call to your cellphone number will often resolve this. See the Callback section for more information.

Hold

To put a caller on hold, press the Hold button.

To retrieve the call, press the Hold button again.

The call is on hold on your phone only. If you would like to put a call on hold for someone else to pick up, see Park below.

Park / Retrieve

Put a call on hold and allow other users to pick it up

  1. While on an active call, press Options
  2. Press Park Call, and then press yes to confirm
  3. Call or message another user and ask them to pick up the parked call

To retrieve a parked call:

  1. Click on the Phone icon in the navigation bar
  2. Click on Parked Calls
  3. Click the retrieve icon beside the desired parked call
  4. Press Take Call to confirm

Blind Transfer

Attended Transfer

Ad-hoc Conference

This document is a work-in-progress. More information coming soon!