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Zultys Integrations

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The Zultys phone system is more than just a phone platform — it can act as a real-time integration point between your phones, your business systems, and your data.

This page outlines the types of custom integrations we can design and support on top of a Zultys system to match your workflows, tools, and operational needs.

What “Custom Integration” Means

A custom integration allows your phone system to:

  • Exchange data with other platforms
  • React to real-time business conditions
  • Display useful information to staff automatically
  • Reduce manual steps during calls
  • Improve caller experience and staff efficiency

If a system can expose data via an API, webhook, or structured web request, it can usually be integrated into your phone system.

Supported Integration Categories

CRM & Business System Integrations

Your phone system can integrate directly with CRM and line-of-business platforms.

Supported capabilities include:

  • Automatically identifying callers by phone number
  • Linking calls to contacts, companies, cases, or tickets
  • Logging inbound and outbound calls
  • Attaching call recordings (when licensed)
  • Displaying call history inside your CRM

Business benefits:

  • Staff instantly know who is calling
  • Fewer missed details
  • Cleaner call tracking and reporting

Real-Time Caller Lookup & Data Enrichment

When a call occurs, we can fetch information about the phone number from an external system and attach it to the call.

Examples of data that can be retrieved:

  • Customer or patient name
  • Account or file number
  • Company name
  • Status flags or notes

This information can:

  • Appear in call logs
  • Be passed to your CRM
  • Be used to influence call routing
  • Be shown to staff before answering

Common industries:

  • Healthcare
  • Professional services
  • Support desks
  • Sales teams

Automatic Screen Pops & Web Page Launching

Instead of searching for a caller manually, the system can automatically open the correct page for your staff.

Examples:

  • Open a CRM contact record when the phone rings
  • Launch a patient chart in a secure portal
  • Open an existing ticket or case
  • Deep-link to an account using the caller’s number

This happens automatically and requires no user action.

IVR & Call Flow Automation

Zultys call menus (IVRs) can interact with external systems in real time.

Supported use cases include:

  • Dynamic call routing based on live data
  • Changing menu options without re-recording prompts
  • Pulling information from internal systems or databases
  • Making routing decisions based on business rules

This allows your phone system to stay aligned with your operations without manual changes.

Dynamic Voice Prompts & Text-to-Speech

Instead of using static recordings, the phone system can generate spoken messages dynamically.

Examples:

  • Dial-by-name directories
  • Staff lists that update automatically
  • Announcements generated from live data
  • Personalized or contextual messages

This eliminates the need to re-record prompts when staff or information changes.

SMS & Caller Interaction Workflows

Your phone system can trigger SMS messages and other actions during a call.

Examples:

  • Caller enters their phone number and receives an SMS
  • Send links, instructions, or follow-up information
  • Automated confirmations or notifications

This is useful for after-hours support, self-service options, and reducing call handling time.

Status-Aware & Website-Driven Messaging

Your phone system can change behavior based on the state of an external website or status page.

Examples:

  • Detect an outage or maintenance event
  • Automatically update greetings or announcements
  • Adjust call routing during incidents
  • Inform callers before they reach an agent

This keeps messaging accurate and consistent without manual updates.

Reporting, Analytics & Call Data Export

Call data can be exported or integrated into external systems for reporting and analysis.

Examples:

  • Call volume and trend analysis
  • Missed call tracking
  • Department or team performance reporting
  • Feeding data into dashboards or BI tools

What We Typically Need to Build an Integration

To design a custom integration, we usually need:

  • The system you want to integrate with (CRM, portal, database, etc.)
  • How calls should behave or change
  • What data should be displayed, logged, or acted upon
  • Any compliance or security requirements

We handle the technical design and implementation.

What This Is Not Limited To

Custom integrations are not limited to:

  • A specific CRM vendor
  • A single industry
  • Static workflows

If your process involves phones, data, or real-time decisions, it can usually be automated or enhanced.

Next Steps

If you’re interested in a custom Zultys integration:

  • Describe your workflow
  • Identify the systems involved
  • Explain what you want staff or callers to experience

We can then design an integration that fits your environment.