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TOC - Voicemail

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Accessing Voicemail from a Desk Phone

This guide covers checking and managing voicemail using the phone keypad (the IVR menu) from any physical handset. The menu prompts and key options below are identical across all TOC extensions.

Tip: All actions are driven by the dial pad. * is the "help / go back" key in most menus and # exits. If you get lost, press * to hear the options again or # to bail out to the previous level.

1. Access Codes

Dial one of these feature codes from your handset to reach a mailbox.

Code What it does
*86 Access your own mailbox (the mailbox tied to the phone you're calling from)
*84[ext] Log in to a different mailbox — e.g. *84101 for extension 101. Prompts for that mailbox's PIN.
*85[ext] Call an extension's voicemail directly (drops straight to their greeting to leave a message — e.g. *85101)

To log in: dial the access code, then enter the mailbox PIN when prompted, followed by #.

2. Main Menu

Once you're logged in, you land at the main menu:

Key Option
1 Listen to new messages
0 Mailbox options (greetings, name, PIN)
2 Change folders
3 Other options
* Help (replay menu)
# Exit / hang up

3. Listening to Messages — 1

Pressing 1 plays your new messages. While a message is playing (or just after it finishes), these keys control playback and management:

Key Action
1 Skip the message intro (envelope) and jump to the message
3 Advanced options (see below)
4 Previous message
6 Next message
7 Delete message
8 Forward message to another mailbox
9 Save message (move to a folder)
* Help (replay options)
# Exit to main menu

Advanced Options (3 from message playback)

Key Action
1 Send a reply to the sender
3 Listen to the message envelope (time, date, caller ID)
5 Leave a message for another user
* Return to main menu

4. Mailbox Options — 0

Manage your greetings, recorded name, and PIN.

Key Action
1 Record your unavailable greeting
2 Record your busy greeting
3 Record your name
4 Record a temporary greeting
5 Change your password / PIN
* Return to main menu
Temporary greeting: useful for vacation or out-of-office. It overrides the unavailable/busy greetings until you delete it. Remember to remove it when you're back.

5. Change Folders — 2

Voicemails can be filed into folders. Select a folder to listen to the messages stored there.

Key Folder
0 New messages
1 Old messages
2 Work messages
3 Family messages
4 Friends messages
# Cancel

6. Other Options — 3

Key Action
5 Leave a message for another user
* Return to main menu

Quick Reference Cheat Sheet

ACCESS
  *86          → your mailbox
  *84[ext]     → another mailbox (asks for PIN)
  *85[ext]     → leave a message on an extension directly

MAIN MENU
  1  Listen to new messages
  0  Mailbox options
  2  Change folders
  3  Other options
  *  Help        #  Exit

WHILE LISTENING (press 1)
  1 skip intro     4 previous     6 next
  7 delete         8 forward      9 save
  3 advanced →  1 reply  3 envelope  5 leave msg  * main menu
  *  help          #  exit

MAILBOX OPTIONS (press 0)
  1 unavailable greeting    2 busy greeting
  3 record name             4 temporary greeting
  5 change PIN              *  main menu

FOLDERS (press 2)
  0 new   1 old   2 work   3 family   4 friends   # cancel

OTHER OPTIONS (press 3)
  5 leave a message    *  main menu

Common Tasks

Check my voicemail: Dial *86 → enter PIN → press 1.

Change my PIN: Dial *86 → enter current PIN → press 0 → press 5 → follow prompts.

Set a vacation greeting: Dial *86 → enter PIN → press 0 → press 4 → record → confirm. Delete it via the same menu when you return.

Leave a message for a coworker without ringing their phone: Dial *85 followed by their extension (e.g. *85101).

Check a shared/other mailbox: Dial *84 followed by the extension, then enter that mailbox's PIN.