Mobile ZAC (cell phone)

Installation

iPhone

Android

Usage

Logging In

1. Open the mobile app, and you will be prompted with a login screen (fig. 1)
2. Enter your login name (usually your extension)]
3. Enter the server address / hostname (usually something like COMPANY.cloud.topsoffice.ca)
4. Press CONTINUE
   1. You will receive a login failed message, and the password field will now be available.
   2. This is due to OIDC/Single Sign-on integration disabling the password field on initial login.
5. Enter your password (this would be provided during installation, contact our office to have it reset)
6. Press LOGIN

Logging Out

1. Press the More button.
2. Go to Settings.
3. Press Log Out.

Call Control

Placing a Call

1. Press the icon in the top right with the + in it.
2. Press Dial or the icon with the 3x3 dots.
3. Dial the number.
4. Press the green send/call button to place your call.

Answering a Call

Press the blue answer button or click the button outlined by the red box.

Ending a Call

Click the red icon outlined by a red box to end an active call.

Blind Transfer

1. Press transfer when on an active call.
2. It will give you an option to select internal extensions, an external number or to dial the number manually, or select a contact from your local device.
3. Once selected, if the contact or extension has multiple reachable numbers, it will give you the option to select one. (not shown)
4. After selecting, it will blindly transfer the call. (not shown)

Attended Transfer

1. Press the Add Call icon while on an active call.
2. Select who you would like to add (this will create a second call)
3. Once finished talking to the person, press Transfer
4. Select the other active call you would like to transfer too.

Transfer to Voicemail

1. Press transfer while on an active call.
2. Select the dial option and dial *86 + extension number (eg. *86201)
3. Press the green send/transfer button.

Hold

Press the hold button outlined in red to toggle holding the call.
(it will turn green when activated)

Parking Calls

Press the park button while on an active call to park it.

Picking Up Parked Calls

1. Press the More button.
2. Select Park
3. View current parked calls or press the handset icon to pick the call up.

3 Party Conference

1. Press the Add Call icon while on an active call.
2. Select who you would like to add, or select the option to dial (this will create a second call)
3. Once on the call with the 2nd party, press conference to combine the two calls.

Instant Conference

Most systems have 4 instant conference extensions: 198, 197, 196, 195.

1. Dial one of these extensions and send/place the call.
2. Instruct any other internal extensions to do the same.
3. All participants will be in a voice conference together.

Messaging/SMS/MMS

1. Press the new message button (pencil icon)
2. Enter contact name or phone number
3. Tap the contact name or phone number
4. It will open a chat dialogue.
5. You may press the + icon to upload a photo/video, or simply type your message in the chat box.

Voicemail

Accessing Voicemail

1. Press More
2. Press Voicemail
3. If you have messages they will be displayed.
   1. You may also select a different voicemail or change greetings by pressing Edit in the top right.

Greetings

1. Once you are in the greetings menu for your voicemail / group voicemail
   1. You may select the active greeting on the left
   2. Edit an existing greeting or record a new one in an available slot.

Presence & Call Groups

1. Select your name at the top where it displays your presence.
2. You will have multiple options
   1. User Presence : Your status - also controls call handling rules
   2. Group Presence : Used for Advanced Call Groups to control status
   3. Active Role : May change outbound caller ID if you are apart of a call group
   4. Role Selection : Used to toggle certain call groups (ACD groups)